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12 January 2010
Invomo is now part of the GCI Telecom Group
Invomo has announced that it has been acquired by GCI Telecom Group. Trading as 'Edge Telecom' and 'IPI' the GCI Group is an experienced and profitable telecoms company. Invomo will add an important range of inbound telephony services, network and, most importantly, skills to GCI Telecom Group's existing portfolio of outbound telephony solutions and full range of corporate data services.
This acquisition is an excellent fit for both companies since, like Invomo, the GCI Group approaches telecoms from the customer rather than the technology perspective. The GCI Telecom Group is experienced in the telecoms sector and has expansion plans to grow organically and through acquisition. There will be greater opportunity for Invomo's present customers to benefit from the range of inbound voice and data services that GCI Telecom Group provides. This is good news for customers and employees, as the GCI Group is committed to growth and has proved this by its recent record.
New leadership comes with Wayne Martin (Group Chairman) and Don McQueen (Group CEO) whose focus is on maintaining excellent service and innovative solutions for all of Invomo's customers. A smooth management transition is planned with minimum change in the short-term.
Don McQueen, CEO of the GCI Telecom Group said: "I'm delighted to announce a new start for Invomo with the acquisition by GCI Telecom Group Limited. This is really positive for Invomo and its customers as GCI is an expanding and profitable telecoms group. Today the GCI Group provides outbound telephony, VoIP and data services in the UK. The acquisition of Invomo will add an important arm to GCI Group's offering with the addition of inbound telephony services, infrastructure, resources and customers; resulting in a comprehensive value-added telecoms services portfolio for UK companies.
Being part of a larger and growing group is great news all round, especially for our customers. This acquisition provides greater opportunities with a broader range of high quality voice and data services."
Nick Wiley, outgoing CEO of Invomo said: "As well as clear synergies between the GCI and Invomo businesses the company is committed to the communications sector and to the creation of a business that, like Invomo, focuses on the customer's business challenges, rather than simply on telecommunications technology."
The acquisition was successfully completed at the end of December. This is the second major acquisition for the GCI Group in 2009 and creates a group with over £40m of annual revenues and significant cash flow and profits. The GCI Group is committed to organic and acquisitive growth, having completed over eight acquisitions in the last four years (IP infrastructures Limited, trading as 'IPI', was acquired in September 2009). www.edgetelecom.co.uk www.ipi-group.co.uk
Click here to see the full press release for more on the GCI Telecom Group
Contacts:
Customers your account contact or customer services on 0844 88 88 500
Press enquiries Bill Boyle on +44 (0)7764 786 488
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15 September 2009
New call centre research – consumer service preferences by phone and the web
Almost 40% of consumers want to purchase through the call centre rather than online – if you have a web only strategy are you missing out on valuable business?
73% have been worried about giving credit cards/security details to an agent on the phone – what's their feeling about online and automated payment services?
Invomo's latest research findings of 3000 consumers looks into how well organizations are getting the service mix right. The research helps call centre managers appreciate when the human touch is preferable to self-service, attitudes to automation, concerns over security and what a good and bad experience looks like today. To get your copy of the highlights click the link below.
Summary report
If you are a call centre or marketing manager and you would like to have a fuller appreciation from the ten page research, please email fmcpherson@invomo.com
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3rd August 2009 Invomo launches its Application Centre showcasing interactive demonstrations of hosted voice and call routing services. Users have easy access via the website to experience instant demonstrations which are personalized by name and contact number. Log on to see how the first six applications can benefit your organisation – Call Back Request, Call Recording, Call Tracking and Blocking, On Request Routing, Virtual Switchboard and Virtual Lines. For the full story click here
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20th November 2008 Invomo provides free phone services for Help The Aged's Winter Warmer Campaign with GMTV, Command Technology Group and Department for Work and Pensions. For the full story click here
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5th August 2008 Invomo today announced the launch of Invomo2go (invomo2go.com), a new, dedicated portal offering hosted business telephony and call management services for sole traders and small and medium sized enterprises. The purpose of Invomo2go is to make it easy for these businesses to access affordable, added-value telephony services and thus improve their customer contact and customer service capabilities. For the full story click here
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19th March 2008 Launch of "PhoneSafe" - a new phone service to give the UK's biggest car enthusiast community, PistonHeads, better consumer protection and more value when they sell cars or parts through the site. For the full story click here
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18th February 2008 Invomo and Genesys announce partnership For the full story click here
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22nd January 2008 2008 REGULATORY UPDATE Last year was a challenging year for the telecoms industry. As well as dealing with the impact of various consultations around NTS, there were unpredicted events caused by the discovery of unethical use of premium rate lines in broadcast media. The public trust lost from the exposure of programmes ranging from Blue Peter to Brainteaser may take some time to restore, and broadcasters need to be convinced that they are working with trustworthy networks and service providers. For the full story click here
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3rd January 2008 The weblink to access Customer Zone has changed, please use http://customerzone.invomo.com/login.asp
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19th December 2007 Invomo has relocated its Wiltshire office to Heywood House in Westbury. The new location will give customers enhanced connectivity, greater access to reporting functions and Invomo's highly intelligent communications network. Situated close to Salisbury Plain, Heywood House occupies a prominent position in mature grounds of 25 acres, with lawns, parkland, and walled gardens. The buildings comprise an impressive Grade II listed mansion, coach houses and other outbuildings. The new address is The Coach House, Heywood House, Westbury, Wiltshire, BA13 4NA. Invomo's main telephone number remains the same at 0844 88 88 500, and new direct dial numbers will be available shortly. For any queries please email info@invomo.com
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11th October 2007 Invomo Launch Invomo, a new telecommunications firm, has been formed from the acquisition and merger of PNC Telecom with Band-X, to serve companies across a range of markets that share a need to improve the way they communicate with customers and stakeholders. For the full story click here
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