We provide highly intuitive, advanced yet easy to use speech recognition and touch-tone systems for the entertainment, leisure and travel sector.
The applications enable customers to rapidly and efficiently access a range of services that can be integrated with our SMS facilities.
Applications such as:
- Automating ticketing and bookings – linked to back office systems for cinemas, theatres, hotels and leisure centres
- Processing payments, delivery confirmation and reminder details by SMS
- Providing a range of information (e.g. flight delays, weather information travel guidance)
- Handling brochure enquiries - we can capture, retain and provide details to customers' back office systems to process these enquiries automatically
- Buying supplementary services such as last minute insurance out-of-hours through speech recognition-based services
Automated services are highly cost efficient. But if people do require customer support, our products identify this and route the call to the most effective operator. For example, in the travel sector, calls can be filtered depending on whether the enquiry relates to flights, insurance or type of holiday category (beaches, skiing, cruises and activities).
SMS in Entertainment, Leisure and Hospitality
SMS is becoming a more creative feature of marketing campaigns for leisure and entertainment business. Our text and mobile-based services are highly flexible and enable companies to:
- Text booking references to customers
- Text promotions and offers to regular customers and guests
- Provide information to frequent travellers tailored to their pastime such as favourable weather conditions: when the surf's up, the sun's out or the powder's deep
- Provide reminders and confirm last minute travel details and bookings
- Inform travellers of flight details
Text messaging can also be used by charities or local government departments. The
technology provides a highly cost effective way of reaching people (recent research
indicates that virtually all texts - 95%, are read by recipients). Text can be used
to confirm appointments, send reminders or send basic information.
Data can be captured
and transcribed or automatically converted from speech to text for basic information
requests or reporting, as well as for voting and opinion polls rather than using
paper and post based tools.