The phone - increasingly mobile - remains the primary touch-point between businesses
and customers. With increasing innovation in creative voice, mobile and interactive
self-service systems, it has become a central feature of marketing programmes. We
provide the very latest communications technologies and work closely with our customers,
from a menu of core solutions, to define hosted to define hosted applications that
deliver a wide range of benefits, including:
- Driving efficiencies in call centres
- Generating revenues from mobile and telephony marketing
- Providing virtual call centres
- Applying interactive voice services to keep our customers open 24/7 while their
competitors are closed
- Drumming up business through memorable numbers
- Generating strong sales through effective automated payment
- Applying SMS to beat, hands down, responses from paper-based direct marketing
- Ensuring that businesses can run field based teams efficiently
As an Invomo customer, you'll have a secure web log-in to review the performance
of services in real-time and where appropriate, change or make amendments to your
products – putting you in control of your telephony services.
- Marketing numbers: improve customer interaction, deliver calls
to you and your team remotely through a single number, generate calls and drive
revenues. Click
here for more information.
- Call recording and control: improve customer service through automated
answering, queue management, call diversion and call filtering and reduce telephony
costs (carrier pre-selection).
Click here for more information.
- Hosted and self service applications –
- Solutions for business: enhance business processes (through systems
such as automated conferencing and fax-to-email); answer calls professionally and
support marketing campaigns with automated surveys and SMS . Click here for more information.
- Revenue-generating consumer services: drive revenues through engaging
SMS marketing programmes and apply advanced interactive voice products to effectively
direct calls, reduce costs by removing common calls to agents and enable customers
to 'self service' their requirements from buying products to checking order status.
Click here for more information.
- Infrastructure management: lower investment and maintenance costs
and reduce risk by hosting your applications and infrastructure in our state-of-the
art network facility.
Click here for more information.