Key Products

Business efficiency

• Conferencing – a simple and easy to use service, the chairperson self-provisions a pin number from Invomo and then supplies this to all participants along with the time slot for the call; no fees, advanced bookings or registrations are required.


• Virtual Office – any business can adopt the communications 'look and feel' of larger companies. Using the phone or the secure on-line portal, it's easy to control the key services of the Virtual Office with in-bound calls directed to any employee across the world using IP, fixed-line or mobile phones. With no capital outlay or running costs the managed service is extremely cost effective.


• Voice Office – supports your remote teams by enabling them to use their voice to access email, calendar and address book. As it's hosted at Invomo, it delivers its productivity returns with no expenditure on equipment.


• Record – provides a ready-made system to catalogue, store, access, listen to and delete both inbound and outbound calls. Files can be downloaded to PCs and with a low one-off cost the application is ideal for analysing and improving the performance of call centre agents and complying with legislation.


• Fax to Email – provide an Invomo low-cost 0871 number as your fax number and we'll convert faxes into a TIFF image and send them to you. This professional fax service delivers a range of advantages: it connects you with your fax communications wherever you've email access, it's always available, it's secure and private, it's highly reliable and it saves on buying and maintaining equipment.

Improving Customer Service

• Call Supervisor – provides any size of business with a professional call handling service. You can record any welcome and or 'virtual receptionist' message complemented by the ability to add advanced call handling services. You can route calls to voice mail, a recorded message or, a different number, based on a range of parameters Call Supervisor is quickly and easily installed and hosted by Invomo. It requires minimal set-up costs, needs no capital expenditure on equipment and all services are routed through our fail-safe, robust and highly advanced intelligent network complete with full support.


• Customer data capture – our latest voice applications provide interactive, intuitive and simple systems to enable you to automate data capture and 'filter' callers to the correct destination. The systems can be applied to fulfil basic processes including: identifying customers (based on sort codes, postcodes, reference numbers etc); capture data (such as meter readings and name and address information) and supplying information on local stores. The technology can also manage more complex demands such as providing quotes and selling policies based on information provided, delivering order status and, selling products and paying bills through credit card transactions.

Supporting Marketing Programmes

• Campaign manager - supports simultaneous dialling for direct marketing with two key services. You can play a pre-recorded message using a database of customers' mobile or landlines that you supply. Based on this message, customers can elect to call a live operator immediately or request a call back.


• SMS broadcast - you can supply a list of pre-defined mobiles that we can simultaneously text for you with up to 160 characters. Through the Enable portal you can securely manage and update your SMS lists using a range of file formats, search for subscribers and assign keywords to subscriber lists.


• Automated surveys – with our advanced, easy to use and engaging voice services, what was once possible only with agents can be achieved through automation. The advanced speech application engages users and, effectively executes large-scale surveys at a fraction of the cost of using agents. Responses are turned into text and we provide real-time updates on the survey including the number of responses received for each type of question, call logs (time and duration) and 'billing' – the total number of calls.